Shipping

What is Affme's Platform Fee?

Platform fee is levied by Affme to sustain the efficient operations and continuous improvement of the platform, for a hassle-free app experience

Minimum & Maximum timeline to be ship a product

Your product will be delivered in 5-7 working days in some case it may take a long time to reach you around 8 days

Refund of Platform Fee

a) If the order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the platform fee. b) If a customer cancels an order partially or returns an order, platform charges will not be refunded. c) Platform charges will be refunded in case of a full order cancellation d) For accounts whose return behavior does not adhere to our fair usage policy, platform fee will be non-refundable irrespective of order value*. *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

What is Affme's Shipping Fee?

a) Shipping fee is charged towards providing delivery and post order services including but not limited to, higher than average returns b) Shipping is a value added service charge levied under one of the following circumstances: Orders below a certain value. The value can vary based on the category a) Orders below INR 1199 for all categories except personal care and personal care orders below INR 299 (not applicable for Insiders) are charged with Shipping fee. b) The final shipping fee is calculated post application of any 'coupon benefit' and offers c) The threshold values can change, please review the Shipping Fee at the time of checkout c) Shipping fee is not levied to Affme Insiders, irrespective of the order value

Refund of Shipping Fee

a) If the entire order is lost or undelivered to the preferred location, the complete order amount will be refunded if paid online, including the shipping fee. b) If an order is cancelled partially, shipping charges will not be refunded. In case of whole order cancellation, shipping charges will be refunded. c) In case item/ order is returned, shipping fee is not refunded d) For accounts whose return behavior does not adhere to our fair usage policy, shipping fee will be non-refundable irrespective of order value*. *Order value is calculated after applying discounts/VAT/GST or any other applicable charges

I am an Insider. Why am I seeing the shipping fee?

Shipping fee is a charge levied by Affme, for the services rendered by Affme on the platform . As an Insider, you continue to enjoy free shipping benefits without any minimum order value limits. However, a shipping fee is charged to all customers by Affme for providing technical expertise, brand aggregation, and post sales support. The fees help mitigate various costs incurred by the platform and ensure smooth running and efficient customer service.

How do I check the status of my order?

By sending us a mail on affmecontact@gmail.com and your name we will send you further information on mail.

How can I check if Affme delivers to my PIN Code?

Currently we are serving in pune region only.

How are orders placed on Affme delivered to me?

All orders placed on Affme are dispatched through our own courier service - Affme Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 72 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers: Please do not use the item for which claim is being raised. You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario) The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users The refund for prepaid/Cash on delivery orders will be done after the investigation You may not be liable for a refund, if he/she falls in any of the scenarios stated below: Failure to provide adequate information about the case. Failure to provide snapshots of the packet and box(if any) If a pilferage delivery was received, pilferage claims must be made the same day. You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end. You have used the item for which claim was raised. In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

Product And Discription

the product shown on website may differ with original product we have provided real product image on quick view option or at the payment page